Terms of service

1. Who we are

These terms are between you and VESOPA EPOS LTD, a company registered in England and Wales, whose address is 1 High Street, Pontardawe, Swansea, SA8 4HU ("we", "us"). By ordering hosting, a domain or any other service from us you agree to them.

2. Your account

You must give us accurate contact details and keep them current. A great deal of what we do — renewal notices, transfer approvals, security warnings — depends on reaching you, and a domain lost because its contact address bounced is not something we can undo.

You are responsible for what happens under your account, including anything done by someone you gave access to. Keep your password to yourself and tell us promptly if you think it has been compromised.

3. What we provide

Shared web hosting, domain registration and related services, as described on our website at the time you order. We provide these with reasonable skill and care.

We aim for 99.9% availability of the hosting service each calendar month, excluding scheduled maintenance we have told you about in advance and anything outside our reasonable control. If we fall short in a month, contact us and we will credit that month's hosting fee to your account.

4. Fees, renewals and cancellation

Fees are as shown when you order and include VAT — the price you see is the total you pay, and nothing further is added at checkout. Services renew automatically at the end of each term at the price shown in your control panel, so that your website and email do not stop working without warning.

We will email you before every renewal — at least 14 days ahead for hosting and at least 30 days ahead for domains. You can turn off automatic renewal at any time from your control panel.

You may cancel hosting at any time, effective at the end of your current term. See our refund policy for when money comes back.

If payment fails we will tell you and try again. Services are not suspended the moment a date passes; we will contact you first, and suspension is a deliberate step we take only after that.

5. Domain names

When you register a domain through us you also enter into a relationship with the relevant registry and are bound by its rules, including ICANN's policies for generic extensions and Nominet's for .uk. We register domains as your agent — the domain is yours, not ours.

You may transfer a domain away at any time subject to registry rules. We will not charge you to leave and will not delay the release.

Registry fees are non-refundable once a registration or renewal has been submitted. This is a real constraint, not a policy choice: the money has left us and gone to the registry.

6. Acceptable use

Your use of our services must comply with our acceptable use policy, which forms part of these terms.

7. Your content and your backups

You keep all rights in the content you put on our servers. You grant us only the permission we need to host it — to store, copy and transmit it in order to provide the service.

We take backups as described on your plan and we will do our best to restore from them. They are a convenience, not a substitute for your own copy. If your data matters to you, keep an independent copy somewhere that is not us.

8. Suspension and termination

We may suspend or terminate a service if you materially breach these terms or the acceptable use policy, if we are legally required to, or if your account is being used in a way that threatens the stability or security of our infrastructure or other customers.

Except where the breach is serious or urgent — for instance a compromised site actively attacking others — we will contact you first and give you a reasonable chance to put it right.

On termination we may delete your data after 30 days. Ask us within that window and we will provide an export.

9. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in connection with a service, in any 12-month period, is limited to the fees you paid us for that service in that period.

We are not liable for loss of profit, loss of business, loss of goodwill or loss of data, in each case whether direct or indirect.

If you are a consumer rather than a business, your statutory rights are unaffected by anything here.

10. Changes

We may change these terms. If a change materially affects you we will give at least 30 days' notice by email, and you may cancel without penalty before it takes effect.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

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Questions about this document? Email hosting@vesopaepos.com or write to VESOPA EPOS LTD, 1 High Street, Pontardawe, Swansea, SA8 4HU.