Point a domain at us
Set your nameservers to ours and wait for propagation. The exact two values are on your service page.
Support
Stuck? Start here
The quick answers are below. If none of them fit, open a ticket from your panel and a person will read it.
Get the padlock working
SSL is issued automatically once DNS resolves here. If it has not, retry it from the site page.
Set up your email
Create a mailbox in the panel, then use the IMAP and SMTP settings shown next to it.
Install WordPress
One click from the site page. We set the database up and keep the core patched.
Restore a backup
Pick a date on the Backups tab and restore files, the database, or both. No ticket needed.
Reset your password
Use the forgotten-password link on the sign-in page. Resets expire after an hour.
Response times
What to expect
We would rather state these and meet them than promise instant and miss.
| Site down | Within 1 hour |
| Email not working | Within 4 hours |
| General ticket | Within 1 working day |
| Migration request | Same working day |
| Billing question | Within 1 working day |
Pro plans are answered first in every queue. Outside working hours, "site down" is monitored and escalated; the rest waits until morning.
Still stuck?
Tell us the domain and what you expected to happen. That one sentence saves a whole round trip.